Jersey Jack Pinball

"The number one problem with every Jersey Jack game is the way they feel... It almost feels like you're willing the ball up the playfield versus the flipper snapping the ball up the playfield."

Jersey Jack Pinball's flipper feel is consistently weak across all their games

"And then you go on Pinside, and you see that all these playfields are having issues. Spotlights are breaking. And then you might not want it."

Jersey Jack Pinball has ongoing playfield quality issues

"the customer service over at Jersey Jack Pinball inconsistent at best at best. This is not a company that's known for its customer service."

Jersey Jack Pinball has poor customer service

"The only real competition to stern pinball in terms of making a magical game, a magical world under glass, is Jersey Jack Pinball. And that is why this hobby sucked so much in 2021. The one reason it sucks so much, there was no new Jersey Jack game."

Jersey Jack Pinball is the only real competition to Stern and 2021 sucked because there was no new JJP game

"Jersey Jack has treated its customers last year like crap. They're so denying it. Like they launched a product and there were issues with so many people's GNRs and they told all of their customers to pound sand."

Jersey Jack has treated customers terribly with GNR issues and poor support

"Jersey Jack pinball, if they wanted to, could go up market like this. They could. They could become the Bentley and the Rolls Royce of pinball and say each title is only a thousand. They're $25,000 each and they would have easily on a global level a thousand of the multi-millionaire pinball collectors on a waiting list"

Jersey Jack Pinball should become the Bentley/Rolls Royce of pinball - make only 1,000 units at $25,000 each

"How do you cut a guy loose who's not costing you any money?"

Jersey Jack Pinball cutting Lloyd from tech support makes no sense when he worked for free for 8.5 years

"The one company that needs the most tech support out there is Jersey Jack pinball. And they have now cut loose two of the nicest people that the community loves from tech support."

Jersey Jack Pinball is the company that needs the most tech support and they cut two of the best support people

"I expect them to do it at 15. But I also, if I were in that boardroom with them, I also think they could go even higher. I really do."

Jersey Jack Pinball should price their collector's editions at $15,000 for the upcoming Toy Story machine

"Jersey Jack should go high end and make less games a year. What they're doing is absolutely asinine."

Jersey Jack should focus on high-end games and reduce production volume

"My wish for Jersey Jack Pinball in 2022 is that they finally get two games revealed in one year. They need to do this. This company can't just make one game every 18 months. And they have the ability to do this. They have the facility. They have the workers. We know they have the money. They have the expertise."

Jersey Jack Pinball needs to reveal two games per year instead of one every 18 months

"We need more than one game a year from J.J.P... I'm sort of bored that Jersey Jack once again can't even come close to getting two games out a year. It's not even like close anymore... You've got four designers and you can't even get two games out every 18 months. What's going on over there? Like what are those designers doing?"

Jersey Jack Pinball needs to figure out how to make more than one game per year - questioning what designers are doing

"If you're Jersey Jack Pinball and you're backed by the Addams Family, the money's not going to run out. Even if Jersey Jack Pinball is losing millions of dollars, that's simply a write-off for a family that's got multiple business, making multiple millions of dollars, who have billions of dollars in net worth."

Jersey Jack Pinball backed by Addams Family billions so money will never run out unlike other boutique companies

"No company creates a world under glass better than Jersey Jack."

Jersey Jack Pinball creates worlds under glass better than any other company

"Jersey Jack launches just are more exciting just for us as pinball enthusiasts because we know that Jersey Jack only makes one game at a time and the entire company is working on that one machine."

Jersey Jack Pinball releases are more exciting because they focus all resources on one game at a time

"I'm hearing Pat Lawlor is retiring after toy story. So I think once Pat Lawlor retires. And this factory becomes run by Steve Ritchie and probably Eric Meunier. I think we're gonna see and I hope we see. widebody games return to Jersey Jack pinball"

Jersey Jack should return to widebody games after Pat Lawlor retires

"Jersey Jack doesn't release games unfinished like this anymore. No, they don't. When Guns N' Roses came out, like it was done. When Willy Wonka came out, it was pretty much done."

Jersey Jack Pinball releases finished games unlike Spooky

"I don't need 22 patches, Keith. What are you doing there? Just make it less complex"

Jersey Jack needs 22 patches because games are too complex

"Jersey Jack pinball has a manufacturing problem. And their problem remains the same thing as it did years ago. This company can't announce, reveal and ship two games in a timely manner. That is the number one problem of Jersey Jack pinball. It is not a design problem. It is a manufacturing problem"

Jersey Jack Pinball's main problem is manufacturing speed, not design talent

"Every game that ships with a washer under the post is you telling us you haven't fixed the problem and the reason why I know that is every single company with good playfield does not have washers like that under all those posts"

Jersey Jack's playfield washers prove they haven't fixed their quality problems

"Jersey Jack can you please replace the flipper rubbers in your games? I saw another photo yesterday of a brand new Guns N' Roses with 200 plays on it and legitimately the flipper rubber is all black and worn through pretty much to the plastic of the flipper. Why Jersey Jack are you using the cheapest flipper rubbers on planet earth?"

Jersey Jack Pinball uses terrible quality flipper rubbers that wear out extremely quickly

"I think it's smart for JJP to raise their prices. I think at the same time that would lower their backlog, I think at the same time it would drastically increase their margins"

Jersey Jack should raise prices due to selling out consistently

"You have to get this company on a normal schedule. You have to. The whole reason why you went to Chicago. The whole reason why you have the big factory. The whole reason why you're making this company bigger than it used to be in New Jersey is you need to make more than one game every two years."

Jersey Jack Pinball needs to get on a regular release schedule

"I still can't believe that they have not removed the artwork from around the post areas of the games... Stern Pinball hit pause, removed the artwork from around the post areas, and we haven't seen any issues since. But for some reason, Jersey Jack can't do that."

Jersey Jack Pinball refuses to fix playfield art chipping issues that others have solved

"The company with I think made the best masterpiece in Guns N' Roses this year with also the worst customer service of the year as well. So you put those two things together. You put your arms around Jersey Jack Pinball and you have a somewhat of a weird hug"

Jersey Jack Pinball has mixed quality - great games but poor customer service

"What if I told you that Steve Ritchie was not the first designer that Jersey Jack pinball tried to grab from stern pinball? What if they settled for Steve Ritchie?"

Steve Ritchie was not Jersey Jack's first choice designer - they settled for him

"should they have given people who have problematic playfields these playfields for free. That's the big question mark and I look I do still think if you bought a brand new pinball machine and you're seeing some of the issues with these games with the chipping and the pooling and some of the artwork gets removed from your game. If you open up a game and you're having issues like that why do you have to spend any more money to replace it and repair the game that should have came from the factory without any of those issues."

Jersey Jack Pinball should have given free playfields to customers with defective Guns N' Roses machines instead of charging $499

"The department that Jersey Jack pinball needs help with is the manufacturing department and the quality department. So none of this will help impact that."

Steve Ritchie joining Jersey Jack Pinball isn't as big a deal as it looks - they don't need more designers, they need better manufacturing

"it looked like two guys, two old cramudgins sitting there talking about how pinball is the center of the universe. When you look at the video, it just doesn't exude this vibrant energy"

The Jersey Jack announcement video was extremely awkward and poorly executed

"Look I know it's just a boilerplate, hype yourself company kind of line, but man how can they even? Who read over that press release and was like well maybe we should take this part out."

Jersey Jack Pinball claiming to be 'industry leaders in quality' in their press release is laughable

"Jersey Jack pinball problem right now is not a design problem right you've got Eric Meunier and you've got Pat Lawlor their problem is manufacturing they can't get games out the door they don't have two lines"

Jersey Jack Pinball's main problem is manufacturing, not design

"nobody wants to share how toy story was supposed to come out with the movie and it wasn't ready so they quickly had to make Wonka to put it on the line nobody wants to tell the truth of how Willy Wonka came about"

Toy Story was reskinned into Willy Wonka when it wasn't ready

"every week that goes by Jersey Jack pinball you are making a colossal mistake... You will be defined by this moment... your silence is speaking volumes"

Jersey Jack Pinball's silence on playfield issues is a colossal mistake

"When I see the JJP logo now, I get a little bit deflated because the topic continues to remain around customer service... You're not even supposed to put your phone number in a pinside thread. Nobody would tell you that's the way to handle a situation like this."

Jersey Jack Pinball customer service is terrible, they don't stand behind products

"Well, and they really, with the playfield issues that have been plaguing Jersey Jack pinball, which I've talked about to no end apparently. Oh, yeah. They've nailed it, though. They've got the playfield quality down."

Jersey Jack has ongoing playfield quality issues while Spooky has solved them

"They're banning Kaneda on the Facebook page. They unfriended Kaneda because he wanted to talk about the quality issues"

Criticizes Jersey Jack Pinball for hiding behind lawyers and banning him from their Facebook page

"you got to fix that JJP you got to fix it and accusing Kaneda of attacking you is not fixing the problem"

Jersey Jack Pinball accused Kaneda of attacking them and needs to fix their problems

"The greatest pinball machine that won all the awards last year. A dark quality cloud hangs over Guns N' Roses that just won't go away."

A dark quality cloud hangs over Guns N' Roses that won't go away despite winning awards

"we need to get rid of Mirco playfields it's just that simple... this thing is crippling the consumer confidence with Jersey Jack pinball"

Jersey Jack needs to eliminate Mirco playfields to restore consumer confidence

"the problem with this company... is where a movie theater that only shows you one movie for two years"

Jersey Jack operates like a movie theater showing only one movie for two years and needs multiple production lines

"How awesome is this? There will be no other resolution offered by Jersey Jack Pinball to these customers"

Jersey Jack Pinball offering buybacks but no other resolution for Guns N' Roses playfield issues

"I am no longer going to talk about Jersey Jack Pinball on this podcast ever again until they have a resolution that satisfies me"

Boycotting Jersey Jack Pinball coverage until playfield issues are resolved

"And here's the thing, Jersey Jack, and I mean this, I shouldn't have to do this, but I will pay in full for that new playfield. All right, I don't, I don't want you guys to go out of business."

"Ken and Brett and everybody over there, you have to officially come out and say what you're going to do for customers or at least announce the refund thing you're doing that will buy back your CE or your LE if you're not happy with the game."

Jersey Jack Pinball needs to officially communicate about Guns N' Roses quality issues and refunds

"I would say it is not reasonably foreseeable that these brand new games that are $12,500 should be chipping... you really don't see any spooky playfields that are chipping you don't see any CGC playfields that I'm aware of that are chipping"

Playfield chipping on Jersey Jack games is not normal wear and tear and should be covered under implied warranty

"I'm looking at the warranty right now and it's... to me it looks like they're only covering the LCD monitor and the printed circuit boards and everything else that's your on your own"

Jersey Jack Pinball warranties provide minimal coverage and don't adequately protect buyers

"Jersey Jack pinball is like the best first date ever... It's like a girl you date where like the first date or two are so incredible and then you find out she's psycho and she's gonna kill you in your sleep"

Jersey Jack is like dating someone psycho - great at first then problematic

"they need to hit stop on the production line probably Until they have a solution to keep making games when you know You haven't solved it yet because clearly you haven't because we're seeing it again on the cees"

Jersey Jack Pinball needs to stop production until they solve the playfield chipping problem

"nobody's putting more magic into their games than Jersey jack pinball And that is why people aren't such pain over this they buy your games to collect"

Jersey Jack puts the most magic into their games despite quality issues

"Your business decision to stick with Mirco was an insane one now and I completely mean it when I say this"

Jersey Jack Pinball's decision to continue working with Mirco Playfields is 'insane'