Spooky Pinball

"there's only one company out there who has solved the playfield clear coat issues and that is Spooky Pinball. They are the only company that has ever given me confidence going into a game that I was not going to have playfield issues."

Spooky Pinball is the only company that has solved clear coat issues

"the way spooky did it they just sold them all online and you could just buy it through the system and through their web page and that was it. Like you could buy as many as you wanted they just like first come first serve and that's kind of the fairest way to do it"

Spooky Pinball had better distribution approach

"This just doesn't really work. It doesn't really work... people are not going to run to it. Like people are not going to run to it. Regardless of the theme, I just don't think this kind of weight is working for a lot of people."

Spooky Pinball's 18-month wait model doesn't work and hurts the business

"And it's not my fault. I didn't make this technology. I didn't put that stock LCD in the game."

"Look I wish I didn't have to do this. I shouldn't have to replace the LCD. I wish spooky would put the best version in there. And it is what it is."

"First and foremost, I know I said that Spooky Pinball playfields don't dimple, that they're like glass. It does look like glass. The quality is great. It is a better quality finish and clear than on some Stern machines, but you are going to get dimples."

Spooky Pinball playfields still get dimples despite previous claims

"See, that is why you have to kind of love Spooky Pinball. I think that this is what people want. They want to feel like the company they buy from makes them feel good. And it's always been my thing with Stern. They just, is Stern making you feel good? It is Stern like, with the stuff they're doing lately. Like really? Does it make you feel good?"

Spooky Pinball provides excellent customer service compared to Stern

"This is a real backglass people when I did remove it, I'm telling you it's really night and day between the cheap plastic you get with the stern machine and the real backglass you get with this spooky machine."

Spooky Pinball's real backglass quality is far superior to Stern's cheap plastic translites

"I have to say this has been the greatest interactions I've ever had with a pinball company. They immediately get back to your emails. They go over the moon to accommodate whatever you may need"

Spooky Pinball has the best customer service in the industry

"spooky pinball is going to be okay because Charlie already pre sold every single Rick and Morty he did it right"

Spooky Pinball will be fine because Charlie pre-sold all Rick and Morty units

"Charlie and Chuck... Spooky pinball is going to make those tweaks from the factory. If you don't have your game yet and your game hasn't been built yet, they are going to make those tweaks from the factory. That's music to everybody's ears."

Spooky Pinball handled the Rick and Morty upper spinner shot issue well by implementing factory fixes

"They all, they, they watch Pinside, they listen to stuff, I listen to stuff and they're constantly making little tweaks to, to things as they go"

Spooky Pinball incorporates feedback and makes manufacturing adjustments based on operator input

"you don't need to send the spooky playfield to cruise men. He's the guy who does the amazing clear coats. Doesn't need it. It really doesn't"

Spooky pinball playfields don't need aftermarket clear coating

"This speaker system coming from spooky Pinball combined with Scott Danesi blows any sound system I've heard away from from Jersey Jack blows any sound system I've heard from Stern Pinball."

Spooky Pinball's sound system destroys all other manufacturers

"But at some point shouldn't we support companies that stick with their word and are truthful with us and honest with us about what their intentions are"

Support companies that stick to their word like Spooky

"I can't believe a spooky game is $10,000. What has happened to this hobby?"

Spooky pinball games now cost $10,000 which is shocking

"Charlie went from just being a guy who put artwork on cabinets for Jersey Jack. He went from being that guy to a guy who made his first game, 150 America's most honest... And now 750 Rick and Morty's $6 million in confirmed sales in four hours time. Is that not a great American dream story?"

Praises Chuck Emery and Spooky Pinball's American Dream success story with Rick and Morty sales

"So do I think a spooky pinball machine is worth $9,000? Now I'm gonna be fully honest when I say I don't and I think they know that too"

Spooky machines are not worth $9000

"I feel good I feel really good about buying from spooky pinball... just something about buying for spooky pinball just makes me feel better inside than buying a stern game"

Spooky Pinball feels better to buy from than Stern due to company engagement

"The more you show of something, the more you show, the more you might show stuff that people don't like. And the less you show, the easier it is to keep more of what the game has in it inside people's imaginations."

Spooky was smart not to show too much gameplay because revealing more could show things people don't like

"I'm happy to see Spooky and company getting what they deserve because they have the hot theme with the hot designer, with the great coder, with great theme integration. They have this game has so much more in it than a lot of recent stern machines"

Spooky Pinball deserves to charge premium prices now

"I do look at this game and I do say to myself it's they're not at that level yet. They're just not. It's just not there. But what they're giving us is is the best version of a spooky game to date with the theme that's big."

Spooky Pinball still not at the level of Stern or Jersey Jack despite premium pricing

"They just made like $20, like $2,000 over a period of a week and a half just by announcing a theme. That's incredible."

Spooky's Fang Club membership is brilliant revenue strategy

"And I think it's being made by the right people, it's no other than Spooky Pinball. I mean how exciting is it that Spooky Pinball is going to make Rick and Morty Pinball"

Spooky Pinball is the right choice to make Rick and Morty pinball

"It's Scott Danesi's game... It is a license game that is 80s retro... Hallelujah. They've listened. They know the sweet spot in the pinball marketplace"

Spooky Pinball's next game sounds perfect - Scott Danesi designing 80s licensed theme with full assets

"Do I think that will work for a chucking company? I don't. And the only reason why is I just don't think there's that kind of demand to want to cut the line."

Spooky Pinball VIP program won't work due to lack of demand

"They caught it on TNA. They fixed it 100% for Alice Cooper's nightmare castle. Jersey Jack caught it on Pirates of the Caribbean. They did not fix it for Willy Wonka"

Spooky Pinball handled their playfield issues properly while Jersey Jack did not

"Charlie told me like look we had issues with TNA and we quickly realized it we were panicking and we figured out what the issue is and we made a solve"

Spooky Pinball handled their playfield issues correctly with urgency and transparency

"look at Alice Cooper's Nightmare Castle, over at Spooky Pinball. Charlie just uploaded a photo of their first prototype game that has had probably thousands and thousands of games played on it. And everything looks perfect in terms of like the clear coat and the post."

Spooky Pinball and American Pinball don't have clear coat issues, showing the problem is solvable

"spooky Pinball is like the one company that actually like grew properly that actually grew properly they bid off as much as they could chew"

Spooky Pinball grew properly as a company

"I hope he doesn't do it I cannot I think his games look terrible... I just think the games don't look good okay and if the graphics on the games they just look amateur"

Spooky Pinball games look amateur and terrible

"This $1,000 non-refundable deposit. It just doesn't make anyone satisfied... Chuck's company runs on goodwill and I think this sort of erodes a little bit of that goodwill away."

Spooky's deposit system erodes goodwill and won't be repeated

"I think spooky pinball is getting people games. I've always said that. And I think they need to hire more talent. But these games are just not great games. They're not. Everyone feels that way."

Spooky Pinball games look great but aren't great games - lack playfield magic

"spooky has really tested the patience of buyers of this game. Have they not? I mean, it will be in March, which is next month. It will be one year since this title was revealed, a full year."

Spooky Pinball has tested buyers' patience with Alice Cooper delays - nearly a year since reveal with few deliveries

"I think spooky games are just like decent games. But I just don't know why you would buy one in a climate where so many other games are better at the same price unless you want to support the smaller company."

Spooky Pinball games are just decent, questions why you'd buy them over better options

"150 LEs at only 500 extra each would have done it. And that's where I was like kind of threw my hands up in the air... I just don't think that's good business."

Spooky Pinball should have raised prices to secure licenses instead of refusing

"So my prediction on spooky is 2019 will be a year in which they will make every single hour of Cooper. I think they've shown that they can make 500 games in a year. I think they've staffed up."

Prediction: 2019 will be the year they fulfill every single order and successfully produce 500 games.

"That's my prediction. Spooky's going to be fine, but I think the feeling of good will with the company is going to start to erode with the way he did this deal."

Prediction: Spooky will survive but goodwill with the company will erode due to how they handled their recent deal.

"So my prediction is, I think that's going to bite Charlie. I think it's going to create ill will within his buyer base. I don't think we're going to see Scott and E.C. game number two next year."

Prediction: Spooky's business approach will backfire and create ill will with buyers, and there won't be a second game from Scott and E.C.

"So Spooky in 2019, my prediction is that I think you're right. They're going to be fine. I think Charlie has always structured his company where they bite off as much as they can chew."

Prediction: Spooky will be fine in 2019, with Charlie structuring the company to only take on what they can handle.

"They didn't have high res images ready to show the world. They didn't have video of the game showing people all the gameplay of the game. Chuck sort of stood next to the machine when they took off the sheet and didn't really have much to say"

Spooky had worst game reveal with Alice Cooper due to poor preparation

"Chuck wants to be known as a pinball designer and I think his talents are actually elsewhere in the organization... I think it's time that he gives up the reins of design and actually lets people who are better at it take the helm"

Chuck at Spooky Pinball should step back from design role and focus on operations

"i'm still upset that Spookys doing 80 show games for Beetlejuice like that is the biggest garbage move ever bug and luke no i hate it it was so garbage to do that"

Criticizes Spooky for making 80 additional Beetlejuice show games after claiming scarcity

"the one thing that kills me on spooky games Is they don't shoot very well and so Scott has the best selling spooky game of all time... He should be designing and helping with the whitewood designs of all spooky games moving forward"

Scott Danesi should be designing whitewoods for all Spooky games because Spooky games don't shoot well

"Now what else would you like Charlie to do? I think that Quagmire, they're in a little bit and Charlie says this, it's really hard for them to hire full-time employees at a company like Spooky"

Kaneda defends Charlie Emery/Spooky Pinball's slow bug fixes on Rob Zombie, saying they're in a difficult position with limited resources and need to focus on new releases

"spooky pinball has been the only successful boutique manufacturer of pinball machines. They've sort of been able to weather the storm of financial calamity."

Spooky Pinball is the only successful boutique manufacturer

"I have to agree that it is really, really hard to be asked to give money in a non-refundable way on something you've never played before, something you've never even seen played very much before"

Spooky Pinball's non-refundable deposit policy is problematic

"spooky one TPS because they announced three different things. They were all going and joining them. They announced 10 A co-op modes. What, they demoed it out. And I was keeping it up in their castle. So three big things. So no one really got close to that, right?"

Spooky Pinball won TPF with three major announcements

"I hope this game is impressive because up till now none of the games have been that great. And I think everyone has felt that way."

Spooky Pinball games haven't been that great so far

"What created the ultimate walking away point it came down to one thing. It came down to $500. $500. Between a $500 difference they couldn't see eye to eye and they decided to part ways."

Spooky Pinball and Ben Heck split over just $500 price difference - Charlie being stubborn about pricing