Non-Refundable Deposits

"I think it takes away the onus and the responsibility from these companies to get it right... Imagine if non-refundable deposits went away"

Non-refundable deposits are bad for the hobby - remove company responsibility and customer leverage

"I don't think any pinball company should have non refundable deposits. I think it's a joke. I think it's given a lot of these companies immunity from accountability."

No pinball company should take non-refundable deposits

"Spooky Pinball has turned on what I think is one of the worst practices in all of pinball, the non-refundable deposit"

Spooky Pinball's non-refundable deposits are one of the worst practices in pinball

"But the part I have a big issue with is these companies, when they accept a nonrefundable deposit, they have absolutely no consequences if they blow by their ETA shipment date for you."

Companies accepting nonrefundable deposits should have consequences for missing dates

"It is the ultimate enabler of bad behavior... When we give our money over early, all of a sudden we don't matter anymore because they don't owe us anything anymore."

Nonrefundable deposits enable bad behavior and false promises from pinball companies

"I think it was just unprofessional. And on some level, it's just getting to this point. On some level with these boutique companies that keep taking your money so far in advance, it's becoming unethical to do it that way."

Non-refundable deposits for pinball machines are unethical and benefit only manufacturers

"The non-refundable thing was spooky with Jersey Jack. There's a reason why Stern Pinball doesn't need non-refundable deposits."

Non-refundable deposits are problematic - Stern doesn't need them