Chicago Gaming Company

"And there's just something. Off with CGC lately. I think they've lost a lot of the goodwill. With the community"

CGC has lost goodwill with the community lately

"Two things can happen to opposing things can be Occurring at the same time that they are the worst with their customer service and they make What is maybe the best Pinball in the world from a quality standpoint"

CGC makes phenomenal games from quality standpoint despite being worst with customer service

"This company, in my honest opinion, just is not worth supporting the way they treat their customers. They go radio silent."

Chicago Gaming Company doesn't treat customers well and isn't worth supporting

"CGC took those Bally Williams classic games and made them better. Everything about the CGC remake is better than the original. Pedretti Gaming doesn't make games as good as CGC."

Chicago Gaming Company produces superior quality remakes compared to Pedretti Gaming

"I don't want my money to go to CGC because of how they deal with their customers. I think they're smug about it. I think they don't care because, to me, it's not hard to just communicate."

CGC doesn't communicate well with customers, won't support them

"Chicago Gaming Company, pointless to talk about. August 11th, when are you getting your medieval madness remake? You don't even know. That's pathetic... I don't know how any of you feel good about supporting a brand that never talks to you. They absolutely don't care about you"

Chicago Gaming Company is pathetic and doesn't care about customers

"I mean talk about a company that doesn't care about its consumers Chicago gaming company craps all over its consumers every single year"

Chicago Gaming Company craps all over its consumers every single year

"Chicago Gaming Company continues to throw its customers into the mulcher, make you wait forever, have zero communication, and take your money, and that's that"

Chicago Gaming Company consistently mistreats customers with poor communication and endless delays

"I will say this. I think CGC is ridiculous. I would go nowhere near them. The customer experience with that company is horrendous, and I would not go anywhere near them."

Chicago Gaming Company has horrendous customer experience, avoid them

"I will not support this company because I don't like the way they treat their customers... The service is always terrible. I don't care. I don't care about Pulp Fiction. I don't care about medieval madness. I don't care about anything they make. This service is bad."

Chicago Gaming Company has terrible customer service and he refuses to support them

"I will never buy another CGC game. I keep saying this. I just don't like the way this company operates"

CGC is not worth buying from due to poor business practices

"people were emailing Chicago Gaming Company about the issue and they were not hearing back from the company... if you're a pinball company, you don't have that many customers... I don't think any customer email should ever go unanswered for a few days"

Chicago Gaming Company has poor customer service response times for lockdown bar issues

"I don't like that they reveal the game, took everybody's deposits, and then said nothing to all of us for two years. And then when they finally released the game, they were smug about it."

Chicago Gaming Company took too long to deliver Pulp Fiction and was smug about it

"Like CGC quality used to be amazing. Now it's crap. People's decals are peeling off their pulp fictions."

CGC quality has declined significantly from their previously amazing standards

"They're making the Pulp Fiction LEs. The games are beautiful people... But here's the funny part. So someone is unboxing their LE and on the plaque it says they got game number 220 out of 100 out of 100."

CGC makes beautiful games but has quality control issues like plaque errors

"I do not like Chicago gaming company. I said it I don't want to support Chicago gaming company And my reasons for that are obvious I think they are the worst communicators in all of pimple"

Chicago Gaming Company has worst communication in pinball and won't support them

"They're annoying. They're just annoying. They have no public facing transparency... I think you're an annoying Chicago gaming company. You've made no moves whatsoever to improve any of the things that annoy customers."

Chicago Gaming Company is annoying and has lost all momentum

"I will never buy a game from Chicago Gaming Company solely based on how they treat their customers. That's it. That's where I draw the line."

Refuses to buy from Chicago Gaming Company due to poor customer treatment

"It just seems like a company that just doesn't know how to hit any deadline. They can't even hit deadlines within a year, let alone two years... just on principle alone, I don't care anymore how good the quality is for CGC. I don't care anymore."

Chicago Gaming Company as a whole has become unreliable with constant delays and missed deadlines

"I don't like this company. I don't like how they operate. The fact that nobody even looked at that photo and said, what are we doing? We can't put this photo out there. This makes us look like we're incompetent and yet they did."

Chicago Gaming Company is incompetent and operates poorly as a pinball company

"Chicago Gaming Company. You know, this is this hard one, right? It's like seemingly you could argue either way for Chicago Gaming Company. But I think they're they're really in an annoying company. They're annoying. They're just annoying."

Chicago Gaming Company is annoying and losing momentum due to lack of transparency

"I'm sorry but in a pinball industry like ours you need to have some publicly facing personalities that get people excited about your brand and Chicago gaming company does none of that"

Chicago Gaming Company lacks public presence and communication

"I just think CGC as a brand has lost the enthusiasm of the community. They've lost my enthusiasm. I'm just over them because it's like everything comes out the day after you die."

CGC has lost community enthusiasm due to extremely slow production

"I will never ever ever buy another CGC product as long as this company treats us like this. On principle alone, I don't need to ever support these people with a new inbox purchase. It is the worst treatment I've ever seen of a buyer base."

Attacking Chicago Gaming Company for terrible communication and treatment of customers

"Like if you're going to go into Chicago gaming company on Tuesday, how do you ask any other question then where the hell are the pulp fiction L.E.s? It's crazy to me that they're even going to let people inside that factory when they have spent over two years and not delivered those damn L.E.s."

Chicago Gaming Company should not be doing factory tours while Pulp Fiction LEs remain undelivered

"They made everybody wait too long and because they didn't treat us with respect, I'm not going to give them much airtime. I just don't care about CGC."

Dismissive of Chicago Gaming Company due to Pulp Fiction delays

"what an embarrassment it is being CGC, in fact I think everybody at this point right now is just over CGC in general, their strategy is pathetic... why would it take you two years to order plastic toppers, I mean you could send that topper to China and get back a thousand of them in a weekend"

CGC strategy is pathetic - embarrassing to take 2 years for plastic toppers

"I'm so over CGC. I don't really care anymore about them. I think their quality has also slipped"

Harsh criticism of Chicago Gaming Company's communication and quality

"He makes the greatest schematics and manuals for pinball machines, but he's working at a company that doesn't release pinball machines. I mean, he couldn't be at a worse place than Chicago Gaming Company."

Chicago Gaming Company is the worst place for someone who makes great manuals because they don't release games

"Whatever CGC reveals next, you almost have to be a fool to order it on day one because you're going to wait three years... You'll easily be able to get Pulp Fiction LDS when they actually start making them. Trust me, it's not going to be impossible to get any game where they make a thousand of them."

CGC orders are foolish on day one - you'll wait 3 years and easily get games later

"What if Chicago gaming company's quality is starting to fall off? These Pulp Fictions are having a lot of quality control issues to the point where the playfields are flaking apart"

Chicago Gaming Company's quality is declining with Pulp Fiction playfield issues

"That game will be coming out in 2027. Who cares what's next from Chicago Gaming Company? They take forever."

Chicago Gaming Company takes too long to release games

"Chicago Gaming Company's marketing is horrendous, and they still don't say anything, nobody has any clue when they're getting their bad MoFo additions, and I say shame on them"

CGC's horrendous marketing and delays with Pulp Fiction

"I'm just going to say this too, Chicago Gaming Company you suck. You suck. You absolutely suck."

Chicago Gaming Company sucks for delays and broken promises

"Chicago Gaming Company is terrible. They're terrible as a company... Their lack of communication between the company and the community is absolutely atrocious."

Chicago Gaming Company has terrible communication with customers

"They're really good at building machines. They build some of the highest quality pinball machines in the world."

Chicago Gaming Company builds highest quality pinball machines

"But here's the big difference people between giving Chicago gaming company your deposit and Haggis pinball. Well, the first difference is this company has shipped thousands of games. Thousands. Haggis pinball hasn't shipped thousands of games."

Chicago Gaming Company deposits are acceptable because they have shipped thousands of games and don't make you wait after paying full balance

"This whole thing is a joke. CGC did it to us again. I really do not understand why this company revealed so early. They do it every time. It's like they know there's going to be a year and a half delay between reveal and manufacturing."

Chicago Gaming Company reveals games too early with long delays

"Chicago Gaming Company, the delays are just abysmal. You got to wonder like how long are these guys going to hang on always making people wait over a year more than a year. Usually by the time you put your deposit down you are not getting your game for more than a year. It is probably one of the biggest delayed companies in the history of pinball."

Chicago Gaming Company has abysmal delays

"So look, I know CGC builds a great product, but this is also indicative of they might be rushing things now. They might be under some pressure. I don't know, just a really sloppy mistake."

Chicago Gaming Company might be rushing production and making sloppy mistakes

"How many times can CGC fool us that they're actually going to stick to a manufacturing schedule? Is there even people over there?"

CGC continues to miss deadlines and fool customers with Pulp Fiction

"They are the worst pinball company when it comes to communication. They're so bad at customer service. Everything about this company is absolutely atrocious other than they build some of the best quality pinball machines in all of pinball."

Chicago Gaming Company has worst communication but best quality

"I'm ashamed of Doug. I'm ashamed of Ryan. I don't know how they can look in the mirror and not answer their customers."

Attacking Chicago Gaming Company leadership personally over delays and lack of communication

"Chicago Gaming Company just went from this company that used to execute pretty efficiently into this delays after delays after delays"

Chicago Gaming Company has declined from efficient execution to constant delays

"We all thought this game was going to have this updated code. Lyman was going to work on it. It's been over two years since they revealed this game. And there's still no finish line on when this like updated code is going to be available for the game. I mean, I don't know what's going on. Hire some coders, CGC."

Criticizing Chicago Gaming Company for slow code development on Cactus Canyon

"Everything they do when they do stuff, they just do it wrong. And the only thing they do right is the best damn games. And that's the sad part, right? Is the hard part is building a quality pinball machine. And that's why this company is so frustrating is they do the easy stuff wrong."

Chicago Gaming Company gets C+ despite amazing game quality due to terrible communication and delays

"No one makes a cabinet as well as they do. Nobody makes a playfield as well as they do. Nobody screws together a pinball machine as good as Chicago Gaming Company. But they have taken forever to make these cactus candy and LEDs."

Chicago Gaming Company makes the highest quality pinball machines but is too slow

"I think CGC has kind of been giving these games away. I mean, I really do. The modern pinball pricing, CGC's prices are not aligned with what collectors would spend on those fully featured games."

Chicago Gaming Company remakes are underpriced compared to modern pinball pricing

"I think at what point does a pinball company owe people a refund? Like you gave them the money, you didn't get your product, why do you have to still wait?"

Chicago Gaming Company owes customers refunds for long delays

"Strange move by Chicago Gaming Company. I don't like it because why? Like why did you have to show it now?"

Chicago Gaming revealed Pulp Fiction way too early